Straight answers about ordering miniatures from Miniature Artz — shipping, returns, scale, payments, and custom requests.
Do you ship across India?
Yes. We ship from Coimbatore to addresses across India. Orders are usually processed in 1–3 business days. Standard delivery is typically 5–10 business days; express options, when available at checkout, are often 3–5 business days. You’ll get tracking once the order ships.
How long will my order take?
Processing: about 1–3 business days. After dispatch, delivery time depends on your city and the courier. Delays caused by courier partners or unforeseen events are outside our control; message us with your order number if tracking looks stuck.
What is your return and refund policy?
Returns are accepted within 7 days of delivery for damaged or defective items that are unused and in original packaging. Photo or video proof may be required. Approved refunds are processed in 3–5 business days and credited to the original payment method in about 7–10 business days. Shipping charges are non-refundable. Full details: Refund and Returns Policy.
What scale and materials are your miniatures?
Many dollhouse pieces are designed around common display scales (often ~1:12 on product pages where noted). Materials vary by item — resin, polymer, cardstock, wood, metal, and mixed media are common. Always check the individual product description for scale, materials, and whether parts are removable.
Are brand replicas exact copies of real products?
Our Indian brand-style miniatures are collectible props for dollhouses, dioramas, and display — detailed lookalikes, not edible or full-size consumer goods. Colours and packaging details can vary slightly between batches.
How do I place and track an order?
Add items to cart, checkout on miniatureartz.com, and complete payment. Account holders can review orders under My account. Guest checkout order updates go to the email you provide; tracking is shared after shipping.
What payment methods do you accept?
Payment options shown at checkout (cards, UPI, net banking, or wallets, depending on the active gateway). Pay only through the official checkout on miniatureartz.com. We never ask for OTP or card details over WhatsApp or email.
Can I request a custom miniature or bulk order?
Sometimes — it depends on design complexity, materials, and timeline. Email miniatureartz@gmail.com or WhatsApp (+91) 6369685947 with references, quantity, and deadline. Custom work is confirmed only after we reply with feasibility and pricing.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery with your order number and clear photos or video of the damage and packaging. We’ll guide you through exchange, replacement, or refund as per the returns policy.
Still need help?
See Contact Us for email, phone, WhatsApp, and our Coimbatore studio address.